Every time we complete a mortgage for a client, we send out a questionnaire to ensure that we are providing the highest level of service and treating customers fairly and we are proud to say that 97% of our clients rate us as good or excellent.

Here are a few examples of comments made by clients:

‘Following my experience of other financial advisor companies, I was impressed that whenever I rang (a) someone answered and (b) they knew who I was and everything about my situation and update information on the mortgage process.  Thanks’
Tim and Kay from Sandhurst

‘Chris organised our re-mortgage for us and we feel that he was as excellent as always.  We’ll be back in 2 years when it’s time for a new deal.  Thank you for your help’
Peter and Katie from Reading

‘A stunning, professional and friendly service. I would not hesitate to recommend it to family and friends because of the way our special circumstances were dealt with. Many companies could learn a lot from your team. Many thanks’
Phil from Reading

‘The long term relationship continues.  Many thanks to all’
Robert from Wantage

‘Thanks a bundle for the whole process and guiding us through what was a really stressful episode.  You and the staff were brilliant! Thanks.'
Mike and Julie from Wokingham

 ‘Firstxtra has been an absolute godsend to us during what was a fairly lengthy and stressful house sale and purchase. We were kept up to date with the process and application as well as showing an interest in our purchase at all times.  I will recommend Firstxtra to everyone and can’t thank them for their time and patience’
James and Kimberley from Hook

‘The adviser was friendly, helpful and always there for me when I need advice.  I wouldn’t have been able to do it on my own.’
Anna from Abingdon

‘Firstxtra were really helpful throughout the process and the initial consultation was excellent.  They were always available to answer questions and provided regular updates.’
James and Phuong from Reading

‘I felt the service was fast, professional and took into account my needs. The staff are professional as well and could accommodate my need to meet of an evening due to work commitments. Would definitely recommend to anyone else.’
Natalie from Swindon