At Firstxtra the team provide a high level of service and have a deep understanding of financial services.
Every time we complete a mortgage for a client, we send out a questionnaire to ensure that we are providing the highest level of service and treating customers fairly and we are proud to say that 97% of our clients rate us as good or excellent.
Here are a few examples of comments made by clients:
“As a customer of many years I am delighted with Firstxtra’s approach to customer satisfaction and would recommend their services”
Marc from Wantage
“Moving house is as stressful as everyone says! however we didn’t have to worry about our mortgage as Charlotte and her team dealt with everything quickly”
Nina & David from Southampton
“Firstxtra have been excellent! Professional, informative and very helpful. I was feeling a little distressed by having to do this on my own but was immediately put at ease”
Michele from Newbury
“Excellent customer service, would definitely recommend to others. Thank you to Charlotte Goswell in particular”
Lee & Sarah from Reading
“Thank you very much. Charlotte was extremely helpful and I felt safe with everything she advised, and at ease throughout the process. Always there to explain things further and answer any questions. Great 1st experience in buying my 1st home”
Shelley from Spencers Wood, Reading