Terms and Conditions

• Jurisdiction for use
  This site is intended for use only by those who can access it from within the UK.
• Governing law
  This site is governed by the laws of the country of the UK within which you reside and any dispute or action arising out of this site shall be determined in accordance with such laws.
• Contacts
  If you believe any information on this site is inaccurate or have any suggestions on how the content of this site could be improved please contact us at info@firstxtra.co.uk. If you have questions on a particular product or service please use the contact details shown for that product or service
• Changes
  We will update the content of this notice from time to time. Please ensure that you visit this page regularly and refresh your browser to ensure your information is up to date.
  
• Customer responsibility
  It is your responsibility to ensure that your computer is virus protected. Firstxtra Financial Services accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.

Accuracy and Validity of Information

Whilst we take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, it is nonetheless supplied on an “as is” basis and accordingly we do not accept any liability for any errors or omissions. If you are in any doubt as to the validity of information made available within these pages, we recommend you seek verification by contacting us.

Availability

Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum. In addition we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.

Third Party Websites

This website may also contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website.

Privacy Statement

Firstxtra Financial Services is registered with the UK Data Protection Registrar and endeavours to follow all the guidelines and rules set out in the EU’s General Data Protection Regulation (GDPR).

We will not disclose your personal details to any third parties unless it is necessary to do so. On those occasions when we do need to disclose personal information, such as preparing Key Facts Illustrations for you, processing your business, or obtaining compliance and regulatory advice, we will do so on a confidential basis and in accordance with the GDPR.

Privacy Policy

We have notified our processing of personal data under the GDPR.

We respect your personal privacy and will not use your personal information in any way that we would not accept ourselves. We have set out the following information about how we manage the personal information that we do collect.

Contact Details

If you have any comments or concerns regarding our privacy policy please contact us at info@firstxtra.co.uk.

What we use personal data for

We collect personal data to enable us to identify you and to deliver personalised offers and promotions based upon your demographics and product purchase profile, and for the purposes of statistical analysis.

The information is used for system administration purposes and to form personalised profiles and demographics that we may use to improve the content of our communications to you. In order to collect customer use profiles, we may use “cookies” to store and track information about your use of Firstxtra Financial Services.

We will use this personalised information to keep you informed of areas you may have an interest. If you would prefer not to receive communications from us, please tell us by email to info@firstxtra.co.uk.

What we won’t do with your personal data

We will not sell, rent or disclose your personal details to any third parties, except:

• when required to do so by law
• in response to a valid legal request by a law enforcement officer or government agency
• when you have explicitly or implicitly given your consent

Access to personal data

Under the GDPR we are entitled to charge an administration fee for answering your request of £10. All requests for copies of personal information should be made in writing accompanied by the administration charge to Firstxtra Financial Services, The Pavilion, Newbury Business Park, Newbury, Berkshire, RG14 2PZ.

Voluntary Disclosure

You voluntarily choose to provide personal details to us via contact forms on this website. Personal information will be treated as confidential by us and held in accordance with the GDPR. You agree that such personal information may be used to provide you with details of services and products in writing, by email or by telephone. By submitting this information you have given your agreement to receive verbal contact from us to discuss your mortgage requirements.